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Showing posts from April, 2018

Does an efficient public service destroy community accountability?

New Public Management is an approach to running public service organizations (government services), and civil service generally, focused on service delivery that is efficient, business-like, and that incorporates market based principles. It includes management techniques and practices drawn from the private sector, allowing public servants to contract out services through competitive contracting, and focused on the professionalized delivery of public services.

The problem is...this approach may result in a loss to democratic accountability.

In a previous post we outlined two key dimensions to accountability; 1) understanding and monitoring decisions that are made, and 2) access to trustworthy information. Public administration, and the notion of public service, was traditionally focused on accountability to constituents via centralized control, and reporting to, defined government ministries and departments. This model is far from perfect; centralized bureaucracies are problematic in …